WHAT'S THE JOB?
CLIENT SERVICE & CUSTOMER SUCCESS
As the strategic sparring partner for key accounts, you onboard and support new clients.
You build long-lasting partnerships with clients while providing excellent strategic communications services and advice tailored to their needs.
Keeping up with market trends, you identify new business opportunities for your teams' clients.
You oversee client and project activities, ensuring timely and budget-friendly completion.
Forecasting is also within your responsibility.
PEOPLE MANAGEMENT: AN ALWAYS-ON RESPONSIBILITY
As a people-focused leader, you supervise, and coach a 10-person Benelux business unit split into two teams.
You’re the sparring partner of two team leads, coaching them on their communications expertise and people & account management.
You challenge and encourage personal growth while understanding your team's capabilities, needs and energy.
You foster knowledge-sharing and cross-team work throughout the organization.
As a bridge between the leadership team and your business unit’s teams, you translate company strategy into actionable guidelines.
You optimize workflow for client satisfaction and employee engagement, dividing projects to encourage collaboration, development, and efficiency.
As a skilled problem-solver, you tackle internal and external challenges with a solution-oriented mindset.
Reporting to the CEO, you're a crucial player in oona's success.
WHO ARE YOU?
You have 10+ years of experience in Marketing and Communication services: PR, advertising, influencer marketing, social media, or general marketing.
Experience as an account manager in which earned media and influencer marketing expertise played a significant role is a strong asset.
You enjoy the agency/consultancy life and the thrill and commercial aspects that come with it.
You have 5+ years of experience managing people.
You are interested in lifestyle, consumer brands, culture, tech & entertainment business, the corporate world…
You are a strategic, conceptual thinker who prioritizes helicopter views.
You are a skilled communicator with excellent proficiency in both Dutch and English.
WHAT DO WE OFFER?
A group of 70+ passionate, wonderful colleagues spread across our offices in Amsterdam, Antwerp, and Ghent, with your base at our HQ in the heart of Amsterdam City.
An attractive salary package, with an annual bonus and other fringe benefits.
A vibrant work environment with lots of attention for our employees.
A client portfolio that stands out.
A customized training program, a personal development plan, and ongoing feedback.
A wonderful team, multiple team buildings and get-togethers per year.
A flexible home office policy.
SOUNDS LIKE YOU?
Everybody loves a good story. Let us hear yours. Mail your resume and motivation letter to recruitment@oona.agency and mention 'Application Business Unit Director Benelux' in the subject of your mail.
oona is a community-first communications agency, adopting a radically different approach towards storytelling. Rather than targeting communities from the outside, we connect and create with them from the inside. We know who to listen to, where to be, which stories to tell and how to behave, specific to each community. That’s how we turn a brand into a hero within their communities. Based in Belgium and the Netherlands, we are a Benelux partner with a global mindset. We partner with local champions to expand their business in the Benelux and across Europe, and help global companies become local heroes. For almost 20 years, we have been thought leaders in the Benelux, embracing technology to drive community engagement and impact measurement. Driving our growth and expertise are brands such as Levi's®, Remy-Cointreau, L’Oréal, Gucci, Monki, On-Running, IKEA, Zalando, Auping, Fritz Hansen, Samsung, Swiss Cheese, Kobo, Pepsico, Telenet, Niko, Tadaam and many others.
oona.agency is an equal opportunity employer, and we pride ourselves on including everyone who loves a good story. We are committed to creating an environment free of discrimination where everyone’s uniqueness is celebrated. That’s why all qualified applicants will be considered for this job opening without regard to race, color, religion, gender, gender identity or expression, sexual orientation, disability, or age.
